Never Lose a Customer Again: Creating Remarkable Experiences in The First 100 Days®
A Talk by Joey Coleman (Chief Experience Composer, Design Symphon)
About this Talk
In an engaging and entertaining presentation, Joey Coleman will introduce you to the First 100 Days® methodology - a way of approaching your customer service and customer experience efforts that will turn new customers into lifelong fans.
Designed to dramatically enhance the bottom line of your business, Joey will show you how to maximize the beginning of the customer lifecycle to reduce turnover and increase engagement. Whether you’re just starting your business or you’re a long-time, successful entrepreneur tired of one-time customers, this entertaining and actionable conversation will give you the tools you need to transform customers into powerful advocates for your brand.
What you will learn:
• 8 phases of the customer journey and why most organizations completely miss at least 2 (if not more) of them
• How you can maximize the beginning of the customer lifecycle to increase engagement
• How to reduce customer churn and increase overall profits
• How to get more of your customers to make referrals
Exclusive Offers
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First 100 Days® Implementation Kit
Freebie
First 100 Days® Implementation Kit
Freebie
About The Experts
Chief Experience Composer, Design Symphon
Joey Coleman helps companies keep their customers. An award-winning speaker, he shares his First 100 Days® methodology for improving customer experience/retention with organizations around the world including Volkswagen Australia, Whirlpool, Principal Financial, Trek Bicycles, and Zappos.