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In an engaging and entertaining presentation, Joey Coleman will introduce you to the First 100 Days® methodology - a way of approaching your customer service and customer experience efforts that will turn new customers into lifelong fans.
Designed to dramatically enhance the bottom line of your business, Joey will show you how to maximize the beginning of the customer lifecycle to reduce turnover and increase engagement. Whether you’re just starting your business or you’re a long-time, successful entrepreneur tired of one-time customers, this entertaining and actionable conversation will give you the tools you need to transform customers into powerful advocates for your brand.
What you will learn:
• 8 phases of the customer journey and why most organizations completely miss at least 2 (if not more) of them
• How you can maximize the beginning of the customer lifecycle to increase engagement
• How to reduce customer churn and increase overall profits
• How to get more of your customers to make referrals