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Joey Coleman helps companies keep their customers. An award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Whirlpool, Principal Financial, Trek Bicycles, and Zappos. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. Joey's Wall Street Journal #2 best selling book, Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers. When not speaking to audiences around the globe, Joey enjoys spending time with his amazing wife and two young sons in the mountains of Colorado.